Privacy Policy

This Privacy Policy explains how Trails and Turns (“we,” “our,” or “us”) collects, uses, and protects your personal information in accordance with Norwegian law and the European Union General Data Protection Regulation (GDPR).

1. Information We Collect

We only collect personal data that is necessary to provide our travel services, respond to inquiries, and improve user experience. Information collected may include:

• Your name, email address, and phone number submitted via forms or direct email
• Message details related to tour inquiries or bookings
• Browser type, IP address, and usage statistics (via Google Analytics)
• Booking and payment-related communication (for confirmed travelers only)

2. How We Use Your Information

We process your personal data to:

• Respond to contact requests and inquiries
• Create and manage tailor-made itineraries
• Deliver contracted travel services
• Analyze and improve our website and customer experience
• Comply with legal and tax obligations

3. Legal Basis for Processing

Under GDPR, we process data based on one or more of the following legal bases:

• Consent: When you voluntarily provide data via our website forms or email
• Contract: When information is required to deliver confirmed travel arrangements
• Legal Obligation: When retention is required by Norwegian or EU law
• Legitimate Interest: To improve services and ensure website performance

4. Data Sharing

We never sell or trade personal data. We may share information only with verified service partners such as local guides, accommodation providers, or booking platforms — and solely to complete your requested arrangements.

5. Your Rights

Under GDPR, you have the right to:

• Request access to your personal data
• Request correction or deletion of your information
• Withdraw consent at any time
• Object to or restrict processing under specific circumstances
• Request a portable copy of your personal data

To exercise any of these rights, contact us at [email protected].

6. Data Retention

We keep personal data only as long as necessary to fulfill its purpose or meet legal obligations. Inquiries are normally stored for up to 12 months. Booking records may be retained longer for accounting compliance.

7. Data Security

We apply industry-standard measures to protect your data from unauthorized access, alteration, disclosure, or loss. All communications use HTTPS encryption and secure servers within the EU/EEA.

8. Cookies

We use cookies to understand website performance and user behavior. Cookies help us provide a better browsing experience. You can disable cookies in your browser settings at any time, but some features may be limited.

9. Google Analytics

We use Google Analytics to collect anonymized traffic data for statistical purposes only. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

10. Children’s Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect data from minors. If such data is discovered, it will be deleted promptly.

11. International Data Transfers

Data may be processed on servers located within the European Economic Area (EEA). Any transfer outside the EEA will comply with GDPR standards through approved safeguards such as Standard Contractual Clauses (SCCs).

12. Policy Updates

We may update this Privacy Policy periodically to reflect operational or legal changes. The most recent version will always be available on this page with a revised date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Trails and Turns
Karl Johans gate 15, 0154 Oslo, Norway
Phone: +47 987 65432
Email: [email protected]

Last Updated: November 3, 2025